It’s a tale as old as time: you bought an extended warranty for a new item thinking about the peace of mind that the coverage gives you (smart move!). At some point, you run into a product issue or accident. You’re digging out your warranty information to figure out next steps. You’re grateful to have the warranty coverage, up until you start the filing process.
When you find the warranty contact information, you have to call customer service—by phone! You wait on hold for an impossibly long time, not to mention, their service hours are the same as when you work, so you almost never have time to call. By the time you manage to get through, it turns out you have more steps ahead. Next, you’re waiting for them to send you some paperwork—by mail! After filling in this form, your best option for a quick return is to submit it—by fax! Does anyone even have access to a fax machine?
You’ve finally jumped through the hoops to complete everything on your end. But then the response comes (by mail): a letter informing you that your claim was denied, due to some clause buried in the fine print of your terms and conditions.
You deserve a better warranty experience
Customers have dealt with this hassle long enough. Modern warranty protection is here to change this nightmare into a smoother process. The products you buy are important to you, and you shouldn’t have to fight to get your claim approved.
Getting coverage from a modern, customer-focused warranty provider like Mulberry is the key to a better experience. When you subscribe to Mulberry Unlimited, you'll get coverage for all your online purchases under the same product protection plan at an affordable monthly price. In addition to unlimited coverage and access to 24/7 customer support, you can also file unlimited claims, for free. Here are some tips to help your claim get approved:
1. Hold off on YouTubing the solution
Many retailers offer care guidelines for their products to ensure that you can enjoy yours for as long as possible. These can include suggestions on how to best maintain your item. Should you have an issue with your purchase, reach out to your retailer to see if there are any recommendations for how to troubleshoot or treat the problem.
In fact, if an issue happens soon after you first receive your product, you may even still be covered under the manufacturer’s warranty. By reading your agreement and reaching out to your retailer, you may learn the company will replace or repair your item as part of their warranty service.
2. Let your warranty provider know ASAP
Extended warranties are there to cover the things that happen in your life. You shouldn’t have to hold onto your product in sub-par condition. By contacting your provider as soon as you can after something happens, they can help you get the ball rolling with a solution.
We know that when you drop your phone in the pool, or when a pet has an accident on your mattress, you have more immediate concerns than running to file your claim. We recommend filing within 30 days of the incident so the circumstances are fresh on your mind, and so that you can get your issue resolved as soon as possible.
3. Give your provider the full picture(s)
If you’re reporting a product issue or accident, it’s more likely than not that the team has seen it before, so don’t be hesitant. When filing your claim, be as detailed as possible—let them know what happened and who and what caused the incident.
It can also be helpful to take and provide clear photos of your damage. This will further expedite a claim decision for you so that you don’t need to spend time going back and forth. Be as thorough as you can be upfront to save yourself time in the end.
Trust Mulberry with your extended protection plans
If you have Mulberry Unlimited, we’re here to make things easier for you if and when you have to file a claim. Filing a claim with us doesn’t even require using the phone, and you certainly don’t need to be working around our schedule to do it. You can file a claim with Mulberry entirely online, 24/7.
If you have questions along the way, feel free to reach out to us at help@getmulberry.com or chat with us through your dashboard. You made the smart decision to invest in product protection for something you love. We’re here to ensure that you can continue to enjoy your purchase for years to come.
