Frequently Asked Questions

Mulberry provides you with an easy-to-use customer dashboard where you can view your coverage details, file claims, and update your contact information. 

To update your personal details (telephone number & address), simply follow these steps:

• Log in to your Mulberry account

• Click the "person" icon to the left of your screen

• Edit & save your information under "Personal Details" 

If you experience any difficulty updating your information (or if you need to update your email address), feel to reach out to our customer service team around the clock at help@getmulberry.com.

You can use this link to reset your Mulberry customer account password. If you continue to experience difficulty logging in, please contact our support team at help@getmulberry.com.

For customer inquiries, please reach out to us at help@getmulberry.com or use our claims chatbot to submit a Claims inquiry. You can always access your plan information through your customer dashboard.

Once you have a MulberryCare plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

• Log in to your Mulberry customer dashboard
• Click on "File a Claim" on the left-hand menu
• Enter your claim details via the chat and submit!

Once your claim is submitted, our team will review your claim details and follow up with next steps for a repair or replacement. 

You can also contact our customer support team around the clock at help@getmulberry.com.

There is no limit to the number of claims you can file. You can use your Mulberry plan to file multiple, separate claims for your covered product, up to the limit of liability (the original retail value of your product), minus any claims costs already incurred on your plan.

Your plan includes coverage for a single incident per claim, so please make sure to file a claim as soon as a covered incident occurs! Once your product has been replaced (or cash settled) by Mulberry, your coverage terms will be fulfilled and no more claims can be filed against that plan.

If you have any questions regarding your claim, feel to reach out to us at help@getmulberry.com.

Click here to see the full policy terms for MulberryCare plans.

If you purchased a protection plan at checkout from a retail partner, please reach out to the retail partner regarding your return or exchange for assistance with your associated protection plan.

Yes! Your MulberryCare coverage continues if you move anywhere within the United States. You are able to edit your address directly in your Mulberry customer dashboard.

Yes, you are able to cancel your MulberryCare plan.

If you cancel your plan within 30 days of purchase, you will receive a 100% refund for your plan (minus any claims paid).*

Please refer to your plan's specific terms & conditions for a full list of limits, obligations, and exclusions.

If you want to stop using Mulberry, simply uninstall the browser extension. If you would like to delete your Mulberry account or personal information, please reach out to our customer service team at help@getmulberry.com, and we'll delete any information we have on file. 

You can add unlimited eligible purchases to your subscription right from your dashboard. Ensure your subscription is active at the time of purchase. Here's how it works:

1. Log in to your dashboard
2. Select 'Add items to Mulberry Unlimited'
3. Enter the name of the product you purchased - you can copy and paste this from the website you purchased from
4. Enter the price you paid for the item
5. Enter a link to the product listing on the website - you can copy and paste this from the website you purchased from
6. Select the quantity you purchased
7. Check the box to let us know your subscription was active at the time of purchase, and you made the purchase less than 30 days ago

That's it! Eligible purchases will be added to your subscription. Please note: not all products are eligible even if the product is added to your dashboard. As long as you have an active Mulberry Unlimited subscription, you can add as many purchases as you like within 30 days of the purchase date. Take advantage of your unlimited coverage and add more items!

You can add unlimited eligible purchases to your subscription right from your dashboard. Ensure your subscription is active at the time of purchase. Here's how it works:

1. Log in to your dashboard
2. Select 'Add items to Mulberry Unlimited'
3. Enter the name of the product you purchased - you can copy and paste this from the website you purchased from
4. Enter the price you paid for the item
5. Enter a link to the product listing on the website - you can copy and paste this from the website you purchased from
6. Select the quantity you purchased
7. Check the box to let us know your subscription was active at the time of purchase, and you made the purchase less than 30 days ago

That's it! Eligible purchases will be added to your subscription. As long as you have an active Mulberry Unlimited subscription, you can add as many purchases as you like within 30 days of the purchase date. Take advantage of your unlimited coverage and add more items!

Some of the most common product categories covered are listed below. Exclusions and limitations apply. All claims are subject to the terms and conditions of your Mulberry Unlimited contract. For more details, check our contract terms here.

• Consumer electronics
• Small & large appliances
• Apparel
• Sporting goods
• Furniture
• Bags and luggage
• Musical instruments
• Watches
• Mattress
• Video/Audio Equipment
• …and more!

You are covered against:

• accidental damage
• mechanical/electrical component failures
• damage & malfunctions
• stains & spills
• ...and more!

Here are some examples:

• Refrigerator ice maker fails.
• Clothes washing machine transmission fails.
• Freezer compressor fails.
• Your new leather jacket gets ripped by accident.
• Toaster oven element fails to heat adequately.
• Computer power supply fails.
• Laptop is dropped and screen cracks.
• Treadmill control panel fails to operate.
• Structural failure of a couch.
• Lamp falls off a table and breaks.
• Ceiling fan motor fails. Box spring frame breaks.
• Camera lens is damaged due to accidental damage from handling.
• Flash unit fails to operate as expected.

Items you buy are eligible for coverage immediately when you sign up for Mulberry Unlimited, complete payment and add the purchases to your plan within 30 days of the date of purchase. Your Mulberry Unlimited subscription must be active at the time of purchase. Your purchases will be covered as long as you continue paying for your subscription.

You can claim up to $2500 worth of damages per year. You can see how much you’ve claimed, and the balance remaining, on your account tab.

The following products are ineligible for coverage under Mulberry Unlimited at this time:

• Smartphones, mobile devices, laptops, tablets, accessories
• Tire & Wheels
• Rugs
• Products valued over $2,500
• Ride-ons (Bikes/eBikes, scooters, skateboards, etc)
• Remote Control Products (drones, RC vehicles, etc)
• Major automotive parts (transmissions, engines, drivetrain, etc)
• Loss, theft and mysterious disappearance
• Other products as determined by Mulberry

We do not cover pet damage, or battery damage.

Once you have a Mulberry Unlimited plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

• Log in to your Mulberry customer dashboard
• Click on the item, and scroll down to click the "File a claim" button
• Enter your claim details via the chat and submit!

Once your claim is submitted, our team will review your claim details and follow up with next steps. 

You can also contact our customer support team around the clock at help@getmulberry.com.

Yes, you will need receipts or proof of purchase to file a claim. Reach out to your retailer if you need assistance to find your proof of purchase.

At this time, refurbished or used items are not eligible for coverage. New items that are eligible for coverage can be added to your Mulberry Unlimited plan within 30 days of the date of purchase. Note: your Mulberry Unlimited subscription must be active at the time of purchase in order for the product to qualify for coverage.

For more details, check out our contract terms here.

Your earlier MulberryCare plans will continue to protect your products. Enrolling in the Mulberry Unlimited plan does not replace or impact your existing plans. 

Yes, you can easily cancel your Mulberry Unlimited plan directly from your dashboard:

• Go to the tab labeled "My Account" 

• Under your plan details, click "Cancel subscription"

Mulberry's major appliances program covers the following incidents:

• Product failure to perform, due to mechanical or electrical breakdowns
• Damage due to electrical power surges
• Up to $250 food-loss reimbursement on refrigerator/freezer repairs, per term
• Up to $25 laundry credit for washer/dryer out-of-service repairs, per term
• Defects in materials or workmanship
• Normal wear and tear

The main difference between MulberryCare and a typical manufacturer’s warranty is the coverage: most manufacturer warranties only provide coverage for product defects or malfunctions. Issues stemming from accidents — like drops, rips, cracks, spills, and pet damage  — typically aren’t covered by a manufacturer’s warranty.

That means if your product issue wasn’t a result of faulty manufacturing, you’re out of luck if you need repairs or a replacement. That’s where we come in! Not only does your MulberryCare plan cover those defects and malfunctions, but for most products it accounts for accidental damage, too. 

If you're using our browser extension, we can only offer MulberryCare protection when you shop on a desktop computer or laptop where you have our browser extension downloaded. Make sure you pin your Mulberry extension so we can let you know when products you're shopping qualify for MulberryCare!

Look for Mulberry offers at your favorite online retailers during checkout!

Yes! MulberryCare is available to all US-based shoppers.

If you live in Florida, free MulberryCare plans are not currently available. Check back soon as we're working to offer a solution for Floridians!

The easiest way to get a MulberryCare plan is from our dynamic notifications as you shop for your product, so be sure to download the extension and pin it in your Chrome browser.

But if you’ve already completed your purchase, the process is simple. Just open up the extension in your browser and click on the shield icon in the top right corner to access the MulberryCare form. From there you can enter your product details and date of purchase to see if it's eligible for protection.

We offer product protection for the important purchases in your life, like appliances, furniture, electronics, bikes, jewelry, watches, fitness equipment, and more. Don’t worry about remembering the details — we’ll let you know when an item qualifies for MulberryCare as long as you download the Mulberry extension and pin it in your browser.

Smartphones are eligible for coverage under Mulberry individual protection plans which can be purchased through the extension. If you wish to purchase Mulberry protection for a smartphone, please install the extension to view plan options.

At this time, refurbished or used items are not eligible for coverage. If you submit a claim for an item that falls into this category, it may be denied. 

For more details, check out our contract terms here.

Accidental damage protection isn't available for the following product categories:

• Large & outdoor appliances
• Bikes & ebikes
• Fountains
• Outdoor items - non-appliances that are used outside, like hot tubs, carports, tents & swimming pools
• Power tools
• Pet products
• Some sporting goods (like baseball bats)

Coverage for repairs, replacements, defects & other malfunctions is still available for these products. Click here to see the full policy terms for MulberryCare plans.

Free MulberryCare protection plans are available for products that cost less than $500. For more expensive items, upgraded plans are available for purchase at the lowest prices, guaranteed.

The following products are ineligible for protection at this time:

• Furniture, electronics, appliances, luggage, bags, and jewelry that cost more than $5,000
• Apparel that costs more than $1,000
• All other products that cost more than $2,500

For both free and upgraded MulberryCare plans, coverage starts on the date you purchase your item. If you upgrade your free plan to extend coverage, your upgraded plan will replace your free plan and the extended coverage will start from the date you originally purchased the item. 

Once you have a MulberryCare plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

• Log in to your Mulberry customer dashboard
• Click on "File a Claim" on the left-hand menu
• Enter your claim details, including a photo/video of the damage
• Submit your claim via the chat!

Once your claim is submitted, our team will review your claim details and follow up with next steps for a repair or replacement. 

You can also contact our customer support team 24/7 at help@getmulberry.com.

Nope! You’ll never have to pay any fees or deductibles when you file a claim with us.

Click here to see the full policy terms for MulberryCare plans.

Yes! You can purchase MulberryCare for someone else - please reach out to our support team at help@getmulberry.com for assistance transferring the plan.

Mulberry is SOC 2 certified and has many procedures in place to protect customer data. Read our privacy policy for more details.

We only collect personal data that you provide to us willingly. To get a free MulberryCare plan, we just need your email address and your name.

If you want to purchase an upgraded plan, we’ll collect your email address, name, and billing address in addition to your payment details, which are securely processed.

Read our privacy policy for more details.

No. We don’t sell any customer data to third parties. Any customer data that we collect is used solely to support our product offerings and enable use of our customer dashboard. Read our privacy policy for more details.