Protect all your online purchases with Mulberry Unlimited

With Mulberry Unlimited, you are covered against:

• accidental damage
• mechanical/electrical component failures
• damage & malfunctions
• stains & spills
• ...and more!

Here are some examples:

• Refrigerator ice maker fails.
• Clothes washing machine transmission fails.
• Freezer compressor fails.
• Your new leather jacket gets ripped by accident.
• Toaster oven element fails to heat adequately.
• Treadmill control panel fails to operate.
• Structural failure of a couch.
• Lamp falls off a table and breaks.
• Ceiling fan motor fails. Box spring frame breaks.
• Camera lens is damaged due to accidental damage from handling.
• Flash unit fails to operate as expected.

The following products are ineligible for coverage under Mulberry Unlimited at this time:

• All products that cost more than $2,500
• Smartphones, laptops, tablets, accessories
• Rugs
• Bongs, pipes, vapes, e-cigs
• Bikes, e-bikes, scooters, e-scooters, skateboards, bike/scooter/skateboard parts
• RC toys, including drones
• Refurbished or used items

We do not cover pet damage, or battery damage.

You can add unlimited eligible purchases to your subscription right from your dashboard. Ensure your subscription is active at the time of purchase. Here's how it works:

1. Log in to your dashboard
2. Select 'Add items to Mulberry Unlimited'
3. Enter the name of the product you purchased - you can copy and paste this from the website you purchased from
4. Enter the price you paid for the item
5. Enter a link to the product listing on the website - you can copy and paste this from the website you purchased from
6. Select the quantity you purchased
7. Check the box to let us know your subscription was active at the time of purchase, and you made the purchase less than 30 days ago

That's it! Eligible purchases will be added to your subscription. Please note that not all products are eligible, even if the product is added to your dashboard.

As long as you have an active Mulberry Unlimited subscription, you can add as many purchases as you like within 30 days of the purchase date. Take advantage of your unlimited coverage and add more items!

Items you buy are eligible for coverage immediately when you sign up for Mulberry Unlimited and complete payment. Once you install the extension, we’ll automatically start adding eligible purchases to your Mulberry Unlimited plan. Your purchases will be covered as long as you continue paying for your subscription.

You can claim up to $2500 worth of damages per year. You can see how much you’ve claimed, and the balance remaining, on your account tab.

Once you have a Mulberry Unlimited plan, you’ll get access to your personalized customer dashboard where you can see coverage details, file claims, and check your claim status. To file a claim:

• Log in to your Mulberry customer dashboard
• Click on "File a Claim" on the left-hand menu
• Enter your claim details via the chat and submit!

Once your claim is submitted, our team will review your claim details and follow up with next steps. 

You can also contact our customer support team around the clock at help@getmulberry.com.

Yes, you will need receipts or proof of purchase to file a claim. Reach out to your retailer if you need assistance to find your proof of purchase.

At this time, refurbished or used items are not eligible for coverage. New items that are eligible for coverage can be added to your Mulberry Unlimited plan up to 30 days after the purchase date. 

For more details, check out our contract terms here.

Yes, you can easily cancel your Mulberry Unlimited plan directly from your dashboard:

• Go to the tab labeled "My Account" 

• Under your plan details, click "Cancel subscription"